If a big box store started selling the top end gear would you buy it there or head to the local specialty shop. All things being equal that’s a simple enough answer right? Local shop all the way. What if you had to pay a premium? Depends how much right? Would 10% make you turn your back or will it take more?
Specialty shops are great, whether it be a fly shop or a ski/snowboard shop, they usually have the best gear in town and folks that are a little more enthusiastic.
I say usually.
One thing not so great about a few of them are some of their business practices. I understand that it is their livelihood but scamming your customers to make a few extra bucks isn’t the way to go. It will cost you more in the end.
I’ve encountered my fair share of bad apples. Here are a few suggestions:
Instead of having a sign that says you will match any competitors price, why not just match their price.
Don’t advertise a “Sale” and hide all of your good stuff in the back. I’m not the only one who was in your shop a week before.
“Storewide Sale” means just that. Not just the crap you hold over from last year.
You may be a specialty shop but you ain’t that special. At least not special enough to get me to cough up a Benjamin and Grant more than the co-op down the street. Please!
Take some customer service training. Being a snob only works on other snobs.
Be mindful of the Internet. It’s a global marketplace. Try using Google sometime.
I…just like everyone else knows it has been discontinued. Selling it for full retail isn’t cool. See #6.
Word gets around.
If given the choice I will shop specialty all the way. I like what a specialty shop has to offer. Most of the folks working in these types of shops own them and I see the passion. They often go out of their way to make you happy. That is why I return to them over and over again to buy things not only for myself but for family and friends. I do my part to make sure the shop will be there in the future by recommending it to everyone I meet.
To specialty shops everywhere who do business not in good faith, you are only hurting yourself. If I seem to remember, it is cheaper and more lucrative to keep a customer than it is to find a new one.
The days and nights here are getting a bit chilly which may explain my mini rant. January and February are always the toughest. Take for instance today. Beautiful clear blue skies with sunshine all around. Temperatures in the single digits. Can’t even go outside to enjoy it.